Controls Service Engineer

Job Summary:

The Service Engineer will lead the troubleshooting and resolution of controls software issues on machinery and equipment, providing expert on-site support to customers UK based and worldwide.

This role requires advanced proficiency in PLC programming, particularly with Siemens systems, along with strong problem-solving abilities and a proactive approach to customer service.

The successful candidate will play a key role in ensuring the seamless operation of complex industrial systems, while also contributing to continuous improvement initiatives and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Experience in developing and modifying PLC code from pre-written templates, specializing in Siemens systems, as well as Rockwell, Mitsubishi, and Allen Bradley platforms.
• Conduct comprehensive site commissioning activities, including SAT, post-installation support, and customized customer training sessions.
• Generate high-quality software designs that meet internal, external, and regulatory requirements, ensuring technical risk is minimized and solutions are delivered accurately.
• Manage software design solutions and scope changes in alignment with company standard operating procedures, maintaining a strong focus on commercial viability.
• Facilitate effective communication between the Service Team Lead, customers, and suppliers, providing timely updates on project progress and addressing any concerns.
• Actively participate in the department's continuous improvement program, identifying opportunities for process optimization and service enhancement.
• Demonstrate commercial acumen to maximize value for customers and foster long-term partnerships based on trust and reliability.
• Interpret complex customer and regulatory requirements to develop tailored technical solutions, mitigating risks and ensuring compliance.
• Compile and analyze performance data relative to departmental KPIs, leveraging insights to drive strategic decision-making and enhance service delivery.
• Work with the Service Team Lead and other team members to provide technical support and contribute to problem-solving efforts.
• Utilize expertise in industrial automation software to support customers and aftermarket functions, offering insightful guidance and assistance as needed.
• Evaluate technical requirements and propose viable solutions, considering resource constraints, scope changes, and potential implications.

Qualifications and Experience:

• Proven track record as a Service Engineer, Commissioning Engineer, or in a similar customer-facing role within the industrial automation sector.
• Exceptional proficiency in PLC programming, with extensive experience working with Siemens systems and a strong understanding of other platforms such as Rockwell.
• Demonstrated ability to interpret complex technical requirements and develop innovative solutions that meet customer needs while adhering to regulatory standards.
• Commercial awareness and strategic thinking, with the ability to manage resources effectively and make informed decisions that drive value for both the company and its customers.
• Strong communication skills, including the ability to convey technical concepts clearly and concisely to diverse audiences.
• Flexibility and adaptability to travel frequently and at short notice to customer sites worldwide, often in challenging environments.
• Bachelor's degree in Electrical Engineering, Computer Science, or a related field preferred; relevant industry certifications and specialized training in controls software engineering are advantageous.

Additional Skills and Attributes:

• Excellent problem-solving abilities, with a proactive mindset and a commitment to delivering results under pressure.
• Outstanding interpersonal skills, enabling the establishment of strong relationships with customers and colleagues alike.
• Dedication to providing exceptional service and exceeding customer expectations at every opportunity.
• High level of accountability and integrity, with a focus on upholding the company's reputation for excellence.
• Continuous learning mindset, with a willingness to stay abreast of industry trends and emerging technologies in controls software engineering.