Corporate Recovery Administrator

Job Title:                         Recoveries & Litigations Specialist

The Recoveries & Litigations Specialist will assist the team with collections from terminated accounts through customer negotiation or careful management of third party partners. They will be responsible for recovering the asset where applicable, and for leveraging collateral into payments, whether through negotiation or via legal routes.

The role will encompass the following workstreams:

• Repossessions
• Litigation
• Cash Recovery
• Insolvency
• Compound Queries & Crushwatch

PRINCIPAL ACCOUNTABILITIES:

• Responsible for volume outbound and inbound calls
• Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
• Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
• Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position
• Prepare appropriate documentation to instruct an external agent
• Undertake all collections activities in accordance with the required regulations
• Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required

• COMPETENCY/BEHAVIOURAL PROFILE (Person Specification):

  • Possess a contagious, positive attitude and enthusiasm
  • Excellent communication (including written) and negotiation skills when dealing with customers
  • Excellent negotiation skills
  • Excellent attention to detail and organisational skills
  • Confident in making decisions; takes ownership of individual arrears cases where required
  • Ability to remain calm under pressure/during stressful conversations – keep conversation focused
  • Balance empathy with assertiveness
  • Maintain professionalism in all aspects of communication
  • Put team and organisational goals above individual goals
  • Ability to interact within a team and thrive in a team environment
  • Independent and able to work with minimal daily supervision
  • Adaptive – ability to adjust to rapidly changing business environment
  • Possess a contagious, positive attitude and enthusiasm
  • Maintain professionalism in all aspects of communication
  • Self-driven and motivated
  • Ability to remain calm under pressure
  • Able to accept feedback and change behaviour based on feedback
  • Ability to maintain a satisfactory attendance record

  KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

  • Minimum of A levels or equivalent
  • Experience in the automotive or consumer finance industry preferred
  • A minimum of 1 years’ experience in a Collections or Recoveries role preferred

  IT SKILLS PROFILE:

  • Excel and Word to Intermediate level
  • Workflow management