Credit & Collections Consultant

Principal responsibilities will involve:

• Working as part of a programme team to provide subject matter expertise to support internal and client projects based on demand. You will be a flexible, self-motivated individual with experience of working on a number of concurrent projects.
• Responsible for the provision of subject matter expertise to:

o Provide specialist credit risk management and strategy guidance

o Provide specialist collections strategy guidance, design, development and management

o Provide specialist guidance on credit risk and collections policy definition, governance and compliance

o Provide specialist support and input into the design and development of customer behavioural analysis and segmentation for ongoing customer management strategies

o Provide specialist support for accelerated cash collections through debt taskforce activity, campaign management and third-party placement

o Provide specialist support for collections and credit risk training, call scripting and speed to competency support

• Co-ordination of internal/external meetings and workshops including chairing project meetings
• Preparation of material and reporting in accordance with agreed programme governance
• Maintaining/updating/ collating weekly project status reports and actions, issues and risk logs and contacting project team members appropriately
• Ongoing monitoring and management of the Programme Plan (once established)
• Attending meetings/ workshops producing minutes and chasing up actions when required
• Supporting the Programme Manager in day-to-day activities required to successfully deliver the project
• Responsible for documenting and mapping 'as is’ operational processes including interviewing operatives, managers, conducting workshops and gaining process approvals
• Responsible for documenting and mapping 'to be’ operational processes including interviewing operatives, managers, conducting workshops and gaining approvals for new enduring processes
• Where necessary, responsible for ensuring that business requirements are fully developed and documented
• Where necessary, ensure that business requirements are analysed fully, with appropriate engagement from the business teams including the review of current processes and data sources
• Provide assistance and support for the definition of the operational processes and procedures

Knowledge & Experience

Essential:

• Collections and/or Credit Risk experience
• Fully literate in the Microsoft Software suite including Outlook, Excel, and Word
• Some knowledge on delivery approaches such as Waterfall / Agile /
• Experience of risk identification and mitigation planning
• Competent in time management and organisation skills
• Stakeholder management
• Strong documentation skills
• Attention to detail
• Ability to self-manage and balance a range of priorities

Desirable:

• Experience in being part of technical and/or analytical projects
• Business Analysis skills
• Coaching / training
• Telecoms / Utilities background

Personal Profile:

• An exceptional focus on delivery
• Ability to learn and adapt quickly
• Exceptional communication skills (written and verbal)
• Ability to grasp new concepts
• Team Working
• Flexibility
• Curiosity to understand the detailed projects and concepts, with the ability to apply quality standards and controls