Credit Controller

Excellent opportunity for an experienced Credit Controller, based on the Wirral (office based role, not Hybrid)

£25k to £27k doe, + excellent bonus structure based on meeting cash collection targets (both realistic and achievable)

Role:

• Collecting debt in a timely manner to minimise the risk of bad debt to the business

• Working collaboratively with colleagues and external stakeholders ensuring excellent customer service whilst achieving debt collection targets

Responsibilities:

• As Credit Controller you will be managing your allocated portfolio of customers to ensure that our customers adhere to our agreed payment terms

• Dealing with a high volume of customers on the telephone

• Maintaining customer records to minimise delays in receipt of invoices/statements

• Updating the account receivable system credit hound to ensure all collection activities are recorded accurately

• Processing card payments

• Issuing direct debit mandates to customers and entering them onto the system

• Where applicable issuing customers with copy invoices to ensure payment is made

• Establishing strong rapport with customers and the ability to handle conflict resolution with customers

• Statement reconciliations, building WIP statement's to ensure we communicate effectively with customers

• Escalating any issues to the Credit Control Team Leader to minimise risks to the business

• Managing any queries through the query management system

Experience required:

• Ideally 2 years + within a high volume transactions credit control environment

• Confident at handling statement reconciliations and preferably have experience of transacting with customers via online portals such as ProActis, Tradex, Dwellant

• You should be able to demonstrate a successful track record of cash collection targets, reduced aged debt and minimising bad debts

• Strong IT skills required using Sage, Sage CRM, AMCS, Credit Hound, MS Excel

Desirable -

ICM Level 3

Hours:

Office based, free parking Mon - Fri 8:30 - 5pm