Credit Controller

Grafton Banks Finance are working with a Global commercial company with offices in Redhill, Surrey to recruit an experienced Credit Controller on a full time permanent basis. Reporting into the Credit Manager and working in a team, you will be responsible for supporting with the successful chasing of payments to support the companies cashflow.

Working Hybrid 2 days in office and 3 days from home this is a full time permanent job.

Summary:

Responsible for collection of debts for a portfolio of clients, contributing to the business’ overall cashflow and working capital objectives. Focusing on managing debt of customers by ensuring timely payments are made, reconciling customer accounts, ensuring customers are adhering to their terms and conditions and address where appropriate, resolving account queries including debit note investigation.

Main tasks and responsibilities:

• Preparation of the credit assessment of all new customers for approval and ongoing assessment of assigned customer portfolio.
• Managing the timely collection of all debts in accordance with agreed Credit/Payment terms of the assigned portfolio of Customer ledgers.
• Deal with customer queries and disputes in the first instance, coordinate effort to resolve issues with the Supply Chain, Sales, Quality and FP&A Teams in a timely manner.
• Responsible for credit control matters relating to their assigned Customer portfolio for all aspects of credit and debit note control ensuring all issues are investigated to an early conclusion.
• Follow internal debt recovery process to collect overdue debt, including placing the customer on hold, notifying the customer, relevant sales staff and, if necessary, escalating to Accounts Receivable Manager.
• Understand and comply with the Credit Control Policy and processes in the Order to Cash cycle.
• Contribute to the improvement of all policies and processes on an ongoing basis and discuss with your manager for action.
• Ensure all master data relevant to customer portfolio is accurate, complete and up to date at all times. Changes to email addresses/addresses/bank details – including validation
• Prepare remittance advices for processing daily, generation of debit notes deduction
• Maintain the accuracy of the assigned portfolio of customer ledgers, ensure any changes are updated on the ledger as and when required.
• Work with the business at all levels to ensure proper processing of all credit notes while respecting the appropriate authorisation process.
• Carry out analysis of debit note deductions for the assigned portfolio of customer ledgers.
• Process credit notes for returns and left in warehouse, following confirmation by the Accounts Receivable administrator of their validity and ensure these credits are booked against the relevant stock movement entry before authorisation.
• Process trade credit notes to accruals for retrospective discounts, overrider and promotional discounts in accordance with their respective authorisation processes.
• Process credit notes relating to price claims in accordance with their respective authorisation processes.
• Notify customers of invalid quantity claims via email or customer portal and chase for repayment via telephone/email.
• Inform sales team of rejection of trade and price claims ensuring they notify the customer.

The successful candidate will have practical working experience within Credit Control and debt chasing B2C. Demonstrate proficiency in using Microsoft packages Excel, word, outlook. Be able to work in a team environment and have strong communication skills both verbal and written to resolve issues and queries in a professional manner and meet the companies objectives and deadlines.

For your experience you will be rewarded with a competitive salary and benefits package. Hybrid working is on offer.