CRM Manager - Luxury Retail

Location: (Harrods, London)

Salary: £60,000-£75,000

Are you a passionate CRM expert with a love for luxury fashion? An exciting opportunity has arisen for a CRM Manager to join an iconic global fashion house, based in its prestigious Harrods boutique.

As the CRM Manager, you will play a key role in developing and executing client engagement strategies to drive customer loyalty and elevate the in-store experience. Working closely with the retail and marketing teams, you will be responsible for enhancing client relationships, increasing retention, and ensuring a seamless omnichannel approach to customer interactions.

• Develop and implement CRM strategies to enhance client engagement and drive sales.
• Analyze customer data and insights to personalize outreach and improve retention.
• Manage and optimize the client database, ensuring accuracy and segmentation for targeted marketing.
• Work closely with the sales team to identify VIP clients and create bespoke experiences.
• Organize and oversee exclusive client events to foster brand loyalty.
• Collaborate with regional and global teams to align CRM initiatives with business goals.
• Track and report on CRM performance, providing insights and recommendations for improvement.

• Proven experience in a CRM-focused role within the luxury retail sector.
• Strong analytical skills with the ability to interpret customer data and drive strategy.
• Exceptional communication and relationship-building abilities.
• A client-centric mindset with a passion for delivering an outstanding shopping experience.
• Experience working in a high-profile retail environment, ideally within Harrods or similar luxury settings.
• Proficiency in CRM software and customer data platforms.

• The opportunity to work with a globally renowned luxury fashion brand.
• A dynamic and prestigious retail environment in Harrods.
• Career growth and development within an esteemed fashion house.
• Competitive salary and benefits package.

If you have a passion for luxury fashion and a track record of driving client relationships through CRM excellence, we'd love to hear from you. Apply now to be part of this exciting journey!

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