CSA/Data Processor

Job Title: Customer Service Advisor and Data Processor

Location: Felling, Gateshead

Duration: ASAP until 20th December 2024 (with pay until 27th December 2024)

Job Description:

Our client is looking for a dynamic individual to support their team during peak periods, ensuring that customers continue to receive a great level of service even during their busiest of times. The role involves both customer service and data processing duties.

Responsibilities:

Customer Service Advisor Duties:

• Handle inbound customer inquiries via phone, email, and live chat.
• Make outbound contact with customers as required to resolve issues or provide updates.
• Provide accurate information and support to customers, ensuring a high level of customer satisfaction.
• Proactively manage the parcel exception process, contacting customers to alert them of failed delivery attempts and working to minimise the return rate.

Data Processor Duties:

• Assist the Office Administrator with manual order processing for larger business customers.
• Ensure all data is entered accurately and efficiently into the system.
• Maintain and update customer records as needed.
• Collaborate with team members to streamline processes and improve efficiency.

Key Skills Required:

• Customer Service: Excellent communication skills, both written and verbal. Ability to handle customer inquiries and complaints with patience and professionalism.
• Data Entry: High attention to detail with strong data entry skills. Ability to manage multiple tasks and priorities effectively.
• Technical Proficiency: Familiarity with office software (e.g., Microsoft Office Suite) and customer service platforms (e.g., CRM systems, live chat tools).
• Problem-Solving: Strong problem-solving skills with the ability to think proactively and handle issues efficiently.
• Organisational Skills: Excellent organisational skills with the ability to manage time effectively and work under pressure.
• Team Player: Ability to work collaboratively with colleagues and maintain a positive team environment.

Qualifications:

• Previous experience in a customer service role is essential.
• Experience with data processing or order management is highly desirable.
• Strong computer skills and proficiency in Microsoft Office Suite.
• Ability to start immediately and commit to the role through the end of the year.

This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment business.

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