Customer Account Advisor

Customer Excellence Officer

Salary Range: Starting at £23,500 per annum

Location: Remote with some travel to Colchester Office (CO3)

Job Type: Permanent, Full-time

Reed in Colchester are delighted to be supporting our client looking for a dedicated Customer Excellence Officer to join their Commercial/Customer Excellence Division. This role is essential in providing top-tier customer service and support, ensuring that our customers’ needs are met with efficiency and care. The ideal candidate will be adept at managing a variety of tasks, from administrative duties to direct customer engagement, and will be comfortable working both independently and as part of a team.

Day to Day of the role:

• Support the onboarding of centre administrative staff, including training on processes for registration, certification, and booking assessments.
• Develop and maintain effective working relationships with centre contacts, proactively understanding and supporting their needs.
• Process learner registrations, achievements, and certification transactions with accuracy and timeliness.
• Handle applications for centre recognition and qualification approval in line with our processes.
• Contribute to team project work as required.

Required Skills & Qualifications:

• GCSE grade C or equivalent in English Language and Mathematics.
• At least two years of administration experience in a customer-facing role.
• Substantial experience operating databases, including in-house systems.
• Excellent IT skills, particularly with Microsoft Office.
• Strong written and verbal communication skills.
• Attention to detail.

Desirable:

• Experience in customer account management within an Awarding Organisation.

Personal Qualities:

• Commitment to exceptional customer service.
• Self-motivated with a flexible work approach.
• Ability to handle a varied and unpredictable workload.
• Excellent judgement and decision-making skills
• Adaptable, conscientious, and task oriented.
• Willingness to undertake training and development
• Committed to equal opportunities and the values of Gateway Qualifications.

Benefits:

• Competitive starting salary.
• Remote working with some travel.
• Full-time, permanent position.
• Opportunity to work in a supportive and dynamic environment.

Please note the closing date for applications is midday Tuesday 4th June 2024. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Interviews are scheduled for Friday 14th June 2024.

To express your interest in the Customer Excellence Officer position, please click APPLY!