Customer Account Executive

Morgan McKinley is looking for an experienced Customer Account Executive with proven customer service skills to work for a lovely company in East Grinstead. They are looking for a Customer Account Executive to assist with the daily queries, process orders using a ticketing system.

Salary: up to £27,700

Location: East Grinstead - hybrid - 2/3 days office based

Hours: Monday to Friday: 8am - 5pm or 9am - 6pm

Key Responsibilities:

• Resolve daily queries, process orders, and handle related correspondence.
• Use ticketing systems to update clients within SLA and follow SOPs.
• Coordinate with Customer Services, Warehouse Team Leaders, and clients to ensure smooth operations.
• Manage live chat and inbound queries, forwarding them to relevant departments within agreed timeframes.
• Provide frontline telephone and email support.

Skills and experience:

• Customer service experience, meeting deadlines and SLA commitments
• Financial responsibility experience
• Proficient in MS Office, especially Excel and Outlook
• Organised, especially with email management
• Strong interpersonal skills
• Effective team player
• Excellent written and verbal communication
• High accuracy in work
• Own transport essential for occasional travel to customer sites in Southeast England

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.