Customer Administration Manager

Red Recruitment is recruiting for a Customer Administration Manager to join a company which administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary of £35,000 per annum.

Benefits and Package for a Customer Administration Manager:

• Salary: £35,000 per annum
• Hours: 35 hours per week
  Monday - Friday, shifts between 8am - 6pm, 1 in 4 Saturdays, 8am - 1pm (Saturday shift is paid time and a half)
• Contract Type: Permanent
• Location: Broad Quay House, Bristol City Centre
• On going training and professional enhancement opportunities
• Pension plan

Key Responsibilities of a Customer Administration Manager:

• Leading and motivating a team of sales support co-ordinators
• Collaborating with sales management to optimise sales processes and improve overall efficiency
• Co-ordinating work-flow within the team to ensure timely and efficient support to the sales team
• Generate regular reports on team performance and key metrics to Senior Management
• Analysing sales support metrics and data to identify trends, areas for improvement and opportunities for growth
• Act as the management lead and escalation point for all Intermediary administration and client administration queries, providing a crucial link between all departments and the client/Intermediary
• Collaborating with Sales Management to optimise sales processes to all aspects of sales support activities
• Undertake any other duties, as reasonably required by the Client Trust Director or other Exec Committee member

Key Skills and Experience of a Customer Administration Manager:

• Line Management is a critical skill requirement
• Experience within a regulated or controlled environment.
• Experience of leading an administration function demonstrating excellent results.
• Experience of handling conflict and handling difficult situations.
• Experience of creating a high performing working environment
• Strong technical, computer skills, fully competent with Excel and other Microsoft packages
• Proactive approach to work and analytical problem solving skills.
• The ability to plan and organise team and own workload, and work well under pressure.

If you are interested in this position, please apply now!

Red Recruitment (Agency)