Reed Talent Solutions are working with United Utilities on the search for 10 Customer Service Advisor's to join a growing Network Enquiries team at their Lingley Mere Business Park.

Why Choose United Utilities in Warrington?

At United Utilities, we value the power of diversity and are excited to welcome candidates from all backgrounds. Our goal is to build a team that reflects the richness of our diverse customer base. You'll be based at our stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to fantastic facilities, including free parking, an on-site gym, and a delightful restaurant and coffee shop.

About United Utilities

United Utilities is proud to serve seven million customers across the North West, providing clean, clear water to three million households and 200,000 businesses, and managing their wastewater. Our 5,000 employees are key to achieving our ambitious vision and plans, working together to provide excellent service to our customers.

Your Role as a Customer Service Advisor

As a Customer Service Advisor, you will be the friendly voice and expert point of contact for any water or wastewater queries and complaints. Your primary responsibility will be to deliver a high-quality, helpful, and friendly service to our valued customers. Each interaction will be unique, offering you the opportunity to showcase your expert knowledge and problem-solving skills while delivering first-class customer service.

Key Skills for Success

• Passion for Customer Service: Your dedication to delivering exceptional customer service will ensure that each customer feels valued and heard.
• Strong Listening and Communication Skills: Your ability to listen carefully and communicate effectively will help you build rapport with customers and address their needs efficiently.
• Resilience and Adaptability: Your resilience and ability to adapt to different situations will enable you to handle customer queries and complaints with ease.
• Quick Reactions: Your ability to respond swiftly and accurately to customer needs will ensure a seamless customer experience.

Role Details

• Job Title: Customer Service Advisor - Network Enquiries
• Location: Lingley Mere Business Park, Great Sankey, Warrington
• Contract: 12-month temporary assignment
• Hourly Pay Rate: £13.60 per hour
• Training: Full training provided, Monday to Friday 9am - 5pm for the first 6 weeks
• Working Hours: Dynamic work schedule with shifts between 7am and 10pm, Monday - Sunday (8-hour shifts across 5 days, 37 hours per week). Weekend shifts every other week. Shift patterns provided 6 weeks in advance.
• Start Date: Monday 7th April 2025
• Application Deadline: Friday 14th March 2025
• Interview Weeks: WC 3rd March and 10th March 2025

If you have the experience detailed above and are interested in this opportunity, please apply with an updated version of your CV. Thank you for considering this opportunity. We look forward to reviewing your application.