Customer Advisor

• Annual Salary: £22,000 - £24,000
• Location: Sutton
• Job Type: Permanent

We are seeking a Customer Service Assistant to join our dedicated team in a thriving e-commerce business specialising in human hair extensions. With over 15 years of industry experience, we are committed to delivering high-quality products and exceptional customer service. This role is crucial for maintaining our reputation for customer satisfaction and supporting our ongoing growth.

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Provide accurate product information, assist with order processing, and offer after-sales support.
• Handle customer complaints and issues, aiming for first-contact resolution.
• Liaise with delivery companies to investigate delivery and return issues and handle courier claims.
• Collaborate with team members to enhance customer service processes and performance.
• Communicate with customers to secure positive feedback across all e-commerce channels and maintain our high feedback score.
• Liaise with the warehouse team to ensure timely shipment of all orders.
• Offer feedback to the management team on customer needs and concerns.
• Provide general office support to ensure smooth processing of customer orders.
• Perform ad-hoc office administrative tasks as required.

• 1-2 years of experience in an e-commerce environment, preferably in fashion and beauty.
• Proficiency in using major e-commerce platforms, with Shopify experience being advantageous.
• Knowledge of Microsoft Office – Word, Excel, and Outlook, and the ability to learn new software.
• Excellent typing speed and interpersonal communication skills.
• A flexible and ‘can do’ attitude, with a willingness to learn, improve, and adapt.
• Good time management and organisational skills.
• Ability to work independently and as part of a team.

• Competitive salary.
• Opportunity to work in a well-established and growing e-commerce business.
• Be part of a close-knit team that values collaboration and customer satisfaction.

To apply for this Customer Service Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team.