Customer Care Advisor

Salary: £23,320 Per Annum - plus performance-related bonus
Our client based in Chinnor are seeking a Customer Service Advisorto join their team on a Permanent basis. The successful candidate will provide first line support, inbound enquiry handling and maintaining the CRM database. If you are an empathetic and caring individual, with strong communication skills, then we would love to hear from you!

Duties:

• Taking inbound customer service calls
• Providing advice and guidance to the caller based on the nature of their enquiry
• Creating a case file for each new care enquiry
• Liaising with the Senior Leadership team to facilitate visits and assessments for potential clients
• Gathering feedback from families on their experience of the care service and communicating this with all stakeholders
• Remaining on hand and in touch with families throughout their journey and providing support when required
• Maintaining case notes on the CRM software
• Ad-hoc market research projects
• Office-based team role with daily KPIs and SLA targets to achieve

Experience Required:

• An empathetic and caring individual
• Confident in speaking with people over the telephone
• Ability to manage multiple tasks at the same time and solve problems when they occur
• Good communication skills, both written and verbally
• Ability to work 1 weekend in 4 (with two days off in the week)
• Comfortable with our office dogs
• Happy to commute to our office based in Chinnor

Benefits:

• Free on-site parking
• Monthly social activities paid for by the company
• Career progression fully supported
• Incentive & commission schemes based on quality & output

Hours: Open Monday to Sunday shift hours 8am to 7pm reduced weekend hours and time off in lieu, Office Based

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.