We are recruiting for a fantastic opportunity to join the customer service team of one of our clients supporting their customers with onboarding and any queries via email / telephone.

The ideal candidate will have a passion for customer service and have the ability to build rapport.

Key responsibilities for a Customer Care Advisor

• Ensure all customers are contacted within agreed service levels.
• Onboard new customers, ensuring all relevant information is acquired
• Record data accurately and correctly
• Answer customer queries, via telephone or email (50/50)
• Ensure all customers have all the needed compliance information
• Learn and adopt best practice to improve conversion rate and customer satisfaction

Key skills for a Customer Care Advisor

• Passion for customer service
• Ability to build rapport on the telephone
• Reliable

Benefits for a Customer Care Advisor

• 25 days plus bank holidays
• Access to retailer, gym discounts
• Mental health helpline
• Menopause support
• Ability to earn up to £500 in bonus p/m after probation

If you are interested in this role, please apply here!