Customer Care Agent

Customer Care Administrator

Sittingbourne

Full time, permanent position

Up to £26k DOE

My client, based in Sittingbourne is looking to recruit an experienced customer service administrator to join their fast paced, friendly team.

Duties will include:

• Answer first line customer service queries
• Support in any crisis management as required
• Assist in the development of the customer service log
• Liaise and work with all internal departments to support the resolution of customers queries and complaints
• Work with the order processing team where appropriate
• Assist with the on-boarding process for new customers 

The right candidate will have/ be:

• Have experience of working within a B2B customer service role
• Display exemplary communication skills
• Constructively champion the needs of the customer with internal colleagues
• Be proactive and demonstrate initiative

• Demonstrate a good working knowledge of Microsoft Word and Excel, and Outlook
• Be flexible and able to adapt to changing priorities 
• Full UK driving license due to company location

This role would suit a reliable individual who wants to develop their skills within an ever-evolving company. This Customer Care Administrator role is a great opportunity for those are looking for the next step within their customer service career!

If you believe you meet the above criteria please apply for immediate consideration!

This role is being handled by Alarna Stocking, Recruitment Consultant at Pearson Whiffin Recruitment.

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