Customer Care Coordinator

About the Role:
We are seeking a dedicated Customer Care Coordinator to join a growing property development company known for delivering exceptional new homes across Hampshire and surrounding areas. This role is pivotal in ensuring customers receive outstanding support throughout their homeownership journey.

Key Responsibilities:

• Act as the primary point of contact for homeowners, handling queries efficiently and professionally.

• Manage and coordinate aftercare services, ensuring reported issues are logged, tracked, and resolved within agreed timeframes.

• Liaise with contractors, site teams, and internal departments to arrange remedial works and ensure seamless communication.

• Maintain accurate records of customer interactions and outstanding tasks.

• Proactively follow up on customer concerns to ensure satisfaction and maintain positive relationships.

• Assist with administrative duties to support the Customer Care team.

What We’re Looking For:

• Previous experience in a customer service or coordination role within the property, construction, or housing sector.

• Strong communication skills with the ability to manage customer expectations.

• Excellent organisational skills and the ability to prioritise tasks effectively.

• Proficient in Microsoft Office and CRM systems.

• A proactive, problem-solving mindset with a customer-first approach.

Benefits:

• Competitive salary

• Supportive working environment with opportunities for growth and development.

• Chance to join a reputable property development company with a strong focus on quality and customer satisfaction.

If you have a passion for delivering excellent customer care and are looking for a role where you can make a real difference, we would love to hear from you. Apply today!