Customer Care Coordinator

Working in our Customer Care team at Ferdinand Bilstein UK Ltd, you will be joining a dedicated and passionate team, helping customers with queries whilst delivering first class customer service. You will be supporting our customers in the automotive aftermarket. This is a brilliant starting point to progress with the company.

The main duties include:

• Providing first class customer service to every customer and colleague that interacts with the department by either phone or email, and deal with their request in a timely manner.
• Process all orders accurately and to the agreed schedule for our customers
• Any other administrative tasks within the department that is required including backorder reports, order acknowledgements, cancelling orders.
• Deal with any request that comes through from our customers like stock availability, price checks, delivery dates and reply to them in a professional manner.
• Actively support the UK Sales team and company colleagues to ensure our brand is never compromised.

Skills & Qualifications required are:

• Educated to GCSE Standard.

Experience required:

• Working within a similar customer service environment
• Working in automotive aftermarket is desirable

Characteristics required are:

• Excellent telephone manner
• Strong organisational skills, ability to work to tight deadlines.
• Confident in the use of Microsoft packages, especially Excel.
• Able to respond quickly, flexibly and positively to requests.
• Attention to detail and accuracy
• Confidence to communicate and deal with all levels of people.

Working days and hours are Monday - Friday, 37.5 hours a week.

In return for hard work and commitment the successful candidate will receive a competitive salary, benefits package and have the opportunity to develop their career within an established, successful and growing business.

Package includes:

• Salary £26,000 per annum
• Bonus scheme after successfully passing probationary period - earn up to 10% in bonus
• 33 days holiday allowance including bank holidays
• Training and development opportunities
• Contributory Pension scheme with Aviva
• Family friendly policies
• Life assurance
• Free eyecare and flu vouchers
• Free parking, located just off M1 junction 29a