Customer Care Manager

Customer Care Manager

Location: Glasgow

Salary: £25,000 + OTE

The Role:

As a Customer Care Manager (CCM) you will be responsible for managing the long-term relationship between our business and our customers as they proceed through their mortgage and protection applications. We will look to you to proactively manage a pipeline of applications, providing updates and an excellent customer experience every step of the way.

This is a great opportunity to join a fast growing, ambitious company and contribute to our long-term success.

Your duties will include:

• Managing a personal caseload of mortgage and protection application’s, ensuring everything is processed efficiently, and to the correct standards

• Taking of initial enquiries and client details and booking appointments in Advisor diaries

• Submitting new mortgage applications on behalf of clients and their advisers

• Sales pipeline progression activity including liaising with a variety of lenders, insurers & solicitors to keep everything moving as smoothly as possible

• Being focused on case completion through proactive management of the companies mortgage and insurance pipelines

• Working collaboratively with mortgage advisers to enable the most positive outcome for clients

• Referring our clients to partner businesses for home mover services (i.e. removals, utilities, broadband)

• Delivering a five-star service to all external and internal clients You’ll be a crucial part of the team because: You have at least 1 years previous mortgage or case administration experience. You should also be able to demonstrate an ability and willingness to handle high levels of client case work in a fast-paced environment. You’ll have the following traits:

• A passion for helping customers and an eagerness to learn new things is essential

• You have excellent communication skills

• You have the ability to prioritise and work to deadlines with high levels of autonomy

• You are a strong self-motivator with a keen eye for detail