Customer Coordinator

Our client in Northamptonshire is looking for a Customer Coordinator to join their team.

£24k - £26k

7.30am-4.30pm / 8.30am-5.30pm

Main Responsibilities:

-Operate and maintain a spreadsheet recording all plant movements.

-Deal with all telephone enquiries from customers and colleagues, raising the contract on Smart Office quoting a valid order number and correct rate.

-Obtain detailed information from customers requesting plant, off-hiring plant or reporting breakdowns (site address, date and time required, nature of breakdown) and site contact details.

-Source and re-hire external equipment ensuring both best price and quality.

-Liaise with depots to ensure that plant is available.

-Prevent invoice queries arising by ensuring contracts are raised accurately.

-Use Smart Office to locate plant and check correct rates are being used.

-Reporting errors on rates to Major Account Managers.

-Produce weekly reports for customers showing all plant movements.

-Attending occasional meetings with Major Account Managers.

-Take opportunity to secure additional revenue through add on sales and converting off-hires into hires.

-Liaise with Major Account Managers and provide updates and performance reports as required.

-Weekly reports to Major Account Managers and customers.

If you are interested, please apply with your up-to-date CV today!