Customer Enablement Associate / Customer Service Advisor

Manchester (Hybrid)

Competitive Salary plus Bonus

At IRIS Software Group, we’re hiring for a Customer Enablement Associate to support our accountancy customers as they move from traditional desktop software to our modern cloud-based platform, IRIS Elements. This is a fantastic entry-level opportunity for someone who enjoys speaking with people, solving problems, and being part of a team that helps businesses succeed.

This is a hybrid role, with a minimum of 3 days per week based at our Manchester office (M1 4DY).

What Will You Be Doing?

You’ll play a key part in helping existing customers transition smoothly to our cloud platform. From early conversations to post-migration check-ins, you’ll be a reliable, friendly point of contact, ensuring each customer feels supported throughout their journey.

Your responsibilities will include:

• Making pre-migration calls to understand customer setups and explain the next steps
• Conducting post-migration 'health check’ calls to ensure everything is running smoothly
• Providing clear, helpful support and resolving customer queries
• Collaborating with teams across the business to deliver a consistent, high-quality experience
• Managing your time effectively and keeping accurate records

Who Are We Looking For?

We’re looking for someone with experience in a customer-facing role—whether it’s in retail, hospitality, call centres, or any service environment—who’s ready to step into a new career path.

You’ll be a great fit if you:

• Enjoy speaking with people and can build positive relationships quickly
• Are proactive, organised, and comfortable managing your own workload
• Can handle multiple priorities while maintaining attention to detail
• Are curious and confident using digital tools (you don’t need a tech background)
• Bring a problem-solving mindset and a calm, professional attitude

Why Join IRIS?

At IRIS, we’re committed to helping you build a successful and rewarding career. From day one, you’ll have the support, training, and tools you need to thrive.

• A hybrid working model - with a minimum of 3 days each week at our Manchester office (M1 4DY)
• A supportive team environment where your contribution is valued
• Structured training and clear development pathways
• A welcoming, inclusive culture with a focus on growth
• Opportunities to progress within a market-leading UK software business

If you're ready to grow your career in tech and make a difference to real businesses, apply today and start your journey with IRIS.