Customer Experience / CX Analyst - Amazing Global Brand

Are you ready to transform the way customers experience products? Are you passionate about uncovering insights that spark innovation? If you're nodding your head, then this is the opportunity you've been waiting for.

We're not just filling a role—we're searching for a CX Analyst with the hunger to make a real difference, the vision to see beyond the data, and the drive to turn insights into action. This isn’t your typical analyst position; it's a chance to be a catalyst for exceptional customer experiences.

As our CX Analyst, you will be the heartbeat of customer insight, the strategist behind our quality improvements, and the bridge between raw data and transformational customer experiences. Your work will directly impact how our client evolves, adapts, and excels in a competitive market.

1. Decode Market Trends & Customer Voices
   Dive deep into market trends, competitor moves, and customer feedback. You'll identify patterns, uncover hidden risks, and highlight opportunities that others might miss.

2. Craft Winning Software Verification Strategies
   Design cutting-edge verification plans based on real-world data. You'll shape testing strategies that ensure our products not only meet but exceed quality expectations.

3. Champion Customer Experience Excellence
   See the world through the customer’s eyes. Identify friction points, suggest bold improvements, and ensure our products deliver joy, not just functionality.

4. Optimize Processes & Tools
   Leverage powerful market analysis tools to their fullest potential. You'll refine processes, set new quality benchmarks, and create standards that others aspire to.

5. Collaborate Across Borders
   Work hand-in-hand with Quality Assurance and Customer Service teams in Korea and Europe. Your insights will drive fast, effective solutions, and your reports will inspire decision-makers at every level.

• A proven track record in customer experience analysis and data-driven decision-making.

• Deep knowledge of the Software Development Life Cycle (SDLC).

• Proficiency in data analysis tools like Sprinklr and Power BI.

• Problem-solving prowess, logical thinking, and top-notch communication skills.

• Korean language skills to collaborate seamlessly with our South Korean colleagues.

• Hands-on experience with VOC (Voice of Customer) analysis and feedback management systems.

• A knack for using advanced analytical tools and frameworks.

With this business, you're not just an analyst—you're an architect of experiences, a storyteller of data, and a trailblazer for customer delight. This company offers more than a job; they offer a platform for your ideas, growth, and impact.

Are you ready to lead the charge in customer experience transformation?

Apply now and be the change you want to see in the CX world!