Customer Experience Manager

Our client is seeking extra a Customer Experience and Scheduling Consultant.

This role is full time initially until September 2024 but expected to be extended until March 2025.  Ideally 5 days a week in the office however would be happy if someone wanted to do 1 day working from home.

The role offers free parking, and they work either 8-4 or 9-5.

The role would be having 3 direct reports who each manage a team of about 18-20 people.  The teams are scheduling, contact centre and complaints.

They are currently implementing a new system so there is lots of change happening.

This is a new department and team so ideally you would have experience of setting up a new team and supporting them.

You must have previous experience of working in a similar role at the level of Head of services, Head of Customer experience or Head of repairs.  You may also be asked to prepare board reports.