Customer Fulfilment Centre Advisor

Do you have previous experience working in a local authority with a passion for helping people? 

Customer Fulfilment Centre Advisor 

Salary - £13.47 to £16.26 per hour PAYE (Dependent on experience) 

Location - RG1 (Hybrid but in office when started until confident in role) 

Full time 

Start date - ASAP 

My Client, a local authority west of London, are seeking a Customer Fulfilment Centre Officer to join their team. This role is pivotal in delivering high-quality, consistent services to residents, businesses, and partners. Your role will be at the font line of customer interaction, ensuring a comprehensive and customer-focused experience.

• Provide excellent customer service by offering accurate and current advice.
• Understand customer needs and handle challenging situations with sensitivity.
• Utilise various systems to input and retrieve information, ensuring all requests are logged accurately.
• Engage with customers through multiple channels including face-to-face, telephone, email, and text messaging.
• Perform a variety of administrative duties to support both internal and external customers.

• Knowledge and experience in Council Tax and Housing Benefits.
• Proven background in a support or help desk function within a customer-facing environment.
• Strong communication skills with the ability to manage a wide range of customer enquiries.
• Proficiency in using various computer packages for data entry and information extraction.

This position is a temporary assignment originally estimated until end of August 2024