Customer Insight Manager

Customer Insight Manager

Location: Birmingham, 2 days per week on-site

Salary: Up to £55,000 plus excellent benefits

About the Company:

Join one of Europe's most renowned financial insitutions, currently undergoing a significant transformation to enhance data utilization across internal teams. They are seeking a Customer Insight Manager to lead this initiative and focus on analytics. This role reports to the Head of Customer Insight and Analytics.

Job Responsibilities:

As a Customer Insight Manager, your key responsibilities will include:

• Analyzing the 'what' and 'why' of customer analytics
• Working on predictive and prescriptive analytics projects
• Managing a small team of analysts, so prior managerial experience is preferred
• Conducting hands-on analytics with customer data using SQL/Python
• Tracking and analyzing customer journeys

Skills and Requirements:

• Experience in the banking industry
• Management and mentoring experience
• Proficiency in SQL
• Experience with Tableau or other data visualization tools (preferred)
• Experience with SAS

Interview Process:

• Stage 1: 30-minute interview with the hiring manager
• Stage 2: 1.5-hour on-site case study and competency questions

How to Apply

To register your interest, send your CV to Daniel Abbasi via the apply link on this page.