Customer Journey Manager

Customer Journey Manager

• £37,000 - £46,000
• Benefits Package
• Professional Development
• Innovative Work Environment
• Work-Life Balance

Elevation Recruitment Group, Business Support Division are recruiting for a Customer Journey Manager, responsible for designing, implementing, and optimising our customers' experiences across all touchpoints. You will work closely with cross-functional teams to ensure a seamless and cohesive journey that delights our customers and drives loyalty and growth.

Key Responsibilities:

• Create and execute strategies to enhance customer experiences, ensuring alignment with the company’s vision and goals.
• Utilise customer data and feedback to identify pain points, opportunities, and trends to inform journey improvements.
• Work with marketing, sales, product development, and customer service teams to ensure a unified approach to customer experience.
• Establish key performance indicators (KPIs) to measure the effectiveness of customer journey initiatives and make data-driven adjustments.
• Act as the voice of the customer within the company, advocating for changes that will enhance the overall customer experience.
• Stay current with industry trends and technologies to continuously improve our customer journey processes.

Requirements:

• Experience in customer journey management, customer experience, or a related role.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent communication and interpersonal skills.
• Proven project management experience with the ability to manage multiple projects simultaneously.
• Customer-centric mindset with a passion for delivering exceptional experiences.
• Proficiency in customer experience tools and CRM systems.
• Creative thinker with a proactive approach to problem-solving.
• Strong leadership abilities with a collaborative work style.
• High level of empathy and emotional intelligence.