Customer Liaison Administraror

Job Overview:

We are looking for a dynamic, well-spoken, articulate individual who has proven high-end customer service and administration skills.

 Reporting to the Office Manager to act as a Customer Liaison Administrator to support the day-to-day running of the office, ensuring administration services are provided for company staff and as product experience grows, for current and new clients. Main responsibilities will include maintaining contact with existing customers, working to understand their needs and providing specific support and upselling. Managing CRM database, maintaining records running reports for management, marketing and the sales team, full training will be provided

 Responsibilities:

• Building a strong working relationship with a database of 200 plus existing customers, with regular communication primarily by telephone and email.
• Undertake routine computer tasks, including data entry, management of CRM customer profiles, communications and report writing.
• Data research for new business.
• Manage administration of all updates for existing customers.
• Develop an understanding of the company products and services, alongside knowledge of competitors and their products.
• Conduct in-depth assessments to better understand each customer’s requirements, promote them to upgrade/purchase additional offerings.
• Settle customer concerns in a swift and professional manner once product knowledge is gained and understood.
• Repair disengaged or fractured relationships.
• Build better relationships, to maximize our profits.
• Obtain customer feedback and recommendations.
• Liaise with the sales team, offer support with administration, onboarding paperwork/booking hotels/planning exhibitions etc..
• Support promotional activities working with the marketing department.
• Undertake any appropriate training for the development of this role.
• Ability to use own initiative but be able to follow clear instruction.
• Carry out work quickly and efficiently but always diligently and accurately.
• Ensure the Confidentiality & Data Protection Act is followed in work and outside.
• Compliance with policies including Drug & Alcohol and CRB/DBS vetting.
• Duties and responsibilities are not restrictive, and anyone may be asked to undertake other duties from time to time which will not substantially change the post or be beyond being done by the Office Manager or Managing Director themselves if applicable.

 Requirements:

• Significant experience in customer service or account administration.
• Knowledge of Word, Excel, Power Point, CRM, and Outlook a necessity.
• Excellent communication, verbal and written skills.
• Mandatory five customer telephone calls daily.
• Customer-oriented mindset.
• Ability to work part of a small team, be flexible and willingness to assist in ad hoc duties.
• Provide holiday cover within your team.

Working hours: 9:00 am until 5:00pm (Monday to Friday with half an hour for lunch) Office based