Customer Loyalty Advisor

Job Title: Customer Loyalty Advisor

Location: Aylesbury, Buckinghamshire

Salary: £23,000 - £25,000 per annum

Contract Details: Permanent, Full Time

Benefits:

• 28 days holiday entitlement, increasing with each year of service
• Ability to buy and sell holiday
• Competitive pension scheme
• Sick pay with increased service
• Discount scheme
• Free parking
• Casual dress code
• Relaxed and friendly work environment

Overview of the role:

As a Customer Loyalty Advisor, you will play a vital role in ensuring a seamless customer experience. Your daily responsibilities will involve answering customer queries through various platforms, such as phone, email, and live chat. Additionally, you will communicate with suppliers to obtain information on orders and products, as well as maintain and update the company website.

Our client believes in giving their team members ownership of their tasks. You will be part of a friendly and supportive team, dedicated to providing outstanding levels of service to customers in the online healthcare industry.

Responsibilities:

• Provide world-class customer service and create a positive customer experience
• Handle customer queries and maintain regular communication via phone, email and live chat
• Liaise with suppliers to obtain information on orders and products
• Update website content to ensure accuracy and relevancy
• Support the sales team in meeting customer requirements
• Proactively contact customers to provide updates and build relationships

Requirements:

• Passion for delivering exceptional customer service
• Genuine interest in helping and assisting customers
• Excellent communication skills
• Positive attitude and a helpful approach
• Strong IT skills
• Confident and determined with the ability to handle complaints and difficult situations
• Self-motivated and able to work independently or as part of a team

If you thrive in a fast-paced environment and have a genuine passion for customer service, apply now to join our client's team as a Customer Loyalty Advisor.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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