Hours: 8:00 AM - 4:30 PM, Monday to Friday

Salary: £27,000 - £30,000 + 9% bonus

About the Role: We are seeking a dynamic and motivated Customer Service Operations Manager to join our team. This role is pivotal in ensuring smooth customer service operations and supporting our sales administration. You will manage one customer service representative and handle export information, while also liaising with our international clients. Spanish language skills are beneficial but not essential.

Key Responsibilities:

• Oversee daily customer service operations
• Support sales administration tasks
• Manage and mentor one customer service representative
• Handle export documentation and processes
• Communicate effectively with international clients

What We Offer:

• Competitive salary with a 9% bonus
• Opportunities for long-term career progression to General Manager within the next few years
• A supportive and collaborative work environment

Qualifications:

• Proven experience in customer service and sales administration
• Strong organisational and communication skills
• Ability to manage and mentor staff or willingness to learn managerial skills
• Knowledge of export processes (beneficial not essential)
• Spanish language skills (beneficial but not essential)