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Customer Retention Manager

Posted Yesterday by Pure Resourcing Solutions
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Salary icon £45,000 - £48,000 per annum
Location icon Cambridge , Cambridgeshire

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CRM Manager

£45,000 - £48,000
Cambridge based, walking distance from Cambridge train station
3 days onsite, 2 days remote

Are you passionate about driving customer loyalty and revenue growth?

We are working with a D2C ecommerce business going through a period of growth after a successful acquisition. They're looking looking for a Retention Manager to lead their efforts in transforming customers into brand advocates. In this role, you'll focus on delivering exceptional experiences for our subscription customers while enhancing direct-to-consumer excellence.

Key Responsibilities:
  • Vision & Strategy: Define and lead customer loyalty strategies.
  • Retention Leadership: Champion retention initiatives across teams.
  • CRM Strategy: Develop and manage the CRM strategy and budget.
  • Data & Insights: Lead data-driven insights to personalise communication.
  • Team Management: Oversee and develop your team.
  • Customer Care Integration: Collaborate to enhance the customer experience.
Skills & Qualifications:
  • 5+ years in CRM and email marketing.
  • Expert understanding and hands-on experience of managing CRM platforms, marketing automation and multi-audience communications essential.
  • Experience of database management, database mining, list segmentation and contact targeting.
  • Strong analytical skills and project management abilities.
  • Passionate about customer-centric communications.
If you’re a creative thinker with a proven track record in retention and loyalty, we’d love to hear from you! Apply now to join their dynamic team.

Reference: 53491957

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