Job Title: Customer Retention Specialist
Location: Chelmsford
Employment Type: Full-time, Permanent

Hours: 9:00 AM - 6:00 PM, Monday to Sunday (standard working days are Monday to Friday, with occasional weekend work, approximately one in four weekends).
Reports to: Team Leader / Department Manager

Overview:
A full-time position is available for an individual with a strong focus on customer service and retention. This role involves supporting clients as they approach the end of their finance agreements, offering guidance on suitable options, and ensuring a smooth continuation of service. The successful candidate will be confident in communication, organised, and results-driven.

Key Responsibilities:

• Identify opportunities to retain existing customers by offering tailored solutions.
• Proactively engage clients ahead of contract expiry to discuss next steps.
• Clearly explain available finance or product options in a professional and approachable manner.
• Maintain accurate records of all communications and customer decisions.
• Carry out standard checks in line with internal procedures and regulatory requirements.
• Collaborate with other departments to ensure seamless customer experiences.

Candidate Requirements:

• Experience in customer service, sales, automotive, finance, or a related sector.
• Ability to manage targets and maintain a strong focus on client satisfaction.
• Excellent verbal and written communication skills.
• Highly organised with good attention to detail.
• Comfortable using CRM platforms and standard office software.
• Knowledge of finance processes, affordability checks, or compliance practices is beneficial.

Please note: You must have the right to work in the UK to be considered.

HRGO Recruitment is a trusted recruitment agency supporting outstanding companies in the region. This is a permanent position offering a competitive salary based on your experience. We aim to respond to all applications