Customer Retentions Executive

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role

• Promote the businesses services to the highest standard through upsell and cross sell to existing customers.
• Using empathy, patience, and first-class customer service skills to rebuild relationships and retain customers.
• Act as a key point of contact for Customers and Account Managers to assist with quotes and order related queries.
• Retain existing customer business whilst increasing customer experience, satisfaction and loyalty.

What you’ll need to succeed

• Professional and clear communicator with the ability to build strong customer relationships.
• Resilience in managing difficult customer conversations.
• Ability to work under pressure.
• Desire to provide excellent customer service and the ability to build effective relationships with colleagues.

What we offer

• Vibrant company culture with a wide range of events and social activities throughout the year
• Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
• Quarterly employee recognition awards nominated by your colleagues with a cash prize
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!

Achieve your full potential, drive innovation, and inspire others with a career at Exponential-e Group!

Please click apply now to be taken to our website where you can see the full job description for the role.

£26,000-£35,000 basic + bonus circa £3,000-£5,000