Customer Sales Advisor

WE talent are proud to be supporting our client in Braintree who are seeking a full-time telephone Sales Advisor to join their team

If you have previous Sales experience in any setting and are happy working to individual and team targetsthis role offers a fantastic opportunity to increase your earnings.

This role is based in the retail sector and you will be taking incoming customer orders and upselling/recommending products. This is a consultative / soft sell and the client prioritises the right products for the right customers. Whilst you will be working to targets they are achievable and reasonable. This would be a fantastic opportunity for someone working in a face to face sales role who wants an office based team role.

• Full-time Permanent
• To work on site in Braintree
• 8 hour shifts over 5 days (to include some weekends)

Responsibilities:

• Take inbound calls from customers wishing to purchase products they have seen in brochures, in advertisements (press and TV), email and online
• Listen, question and understand customers needs to recommend appropriate products for their budget and lifestyle and take the customer through the order process
• Sell appropriately, ensuring customers receive the right items to minimise returns
• Gain customers' trust by treating them with the respect and care you would like to receive using patience and empathy
• Upsell additional relevant products as you move through the order process
• Build rapport with customers, even in complex situations, and maintain the brand’s reputation
• Look up product information using the appropriate systems and website

Requirements:

• Excellent communication and interpersonal skills
• Ability and willingness to meet and exceed sales targets
• An interest to learn about the products to give you the ability to advise customers accurately
• Empathy and understanding towards customer needs
• Ability to handle challenging customer interactions with professionalism and tact
• IT literate and comfortable using CRM systems and software

Desirable:

• Experience in a call centre / retail environment
• GCSE Maths and English or equivalent

Benefits:

• £25k basic salary with estimated annual earnings at £30-35k
• Team awards and incentives
• Join a friendly and supportive team that values collaboration and mutual respect
• Work for a business with a strong social purpose
• Modern, bright offices
• Ongoing training and development opportunities to help you grow your career
• 32 days annual leave (includes bank holidays) with extra days holiday for long-standing employees
• Employee assistance programme - 24-hour confidential helpline to support through any life issues
• Free on-site parking
• Free yearly flu jabs
• 25% colleague discount

If you are curious - apply now for a confidential conversation to find out more!

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