Customer Sales Co-Ordinator

Customer Sales Co-Ordinator - Warranty Sales

Job Title: Customer Sales Co-Ordinator
Department: Warranty Sales
Salary: £24,814.14
Bonus: £2,560 (Performance based)
Location: Croydon/Hybrid
Office Address: 102 George Street, Croydon, CR9 6HD. United Kingdom.

Start Date: April 2025

Join Our Team as a Customer Sales Coordinator

Are you a results-oriented professional with a passion for exceptional customer service? Do you thrive in a fast-paced, target-driven environment? If so, we want to hear from you.

We’re seeking a Customer Sales Coordinator to support our automotive clients. In this role, you'll help customers renew their automotive warranties, provide expert advice, and process sales efficiently. You’ll handle inbound and outbound calls, update client details, and ensure customer satisfaction.

As a key team member, you’ll collaborate with other departments, report to the Sales Manager, and help improve sales and service quality in a growth-focused environment.

Working Hours

• 35 hours per week with rotating shifts: 8:00 - 16:00, 9:00 - 17:00, 10:00 - 18:00.
• 1 in 3 Saturdays (09:00 - 13:00) with a half-day off during the week.
• Hybrid working (3 days in the office, 2 days at home) with IT equipment provided; reliable internet connection required.

Key Responsibilities

• Handle inbound calls from customers renewing automotive warranties, providing relevant information and guidance.
• Accurately input warranty information and process policies using client systems and manufacturer tools.
• Maintain up-to-date records of customer interactions and ensure timely follow-ups.
• Identify opportunities to upgrade coverage based on customer needs and provide tailored solutions.
• Engage in outbound sales activities, adhering to sales processes and regulatory requirements.
• Maintain a thorough knowledge of the client’s product range and stay updated on changes.

About You

We’re seeking someone who excels in a fast-paced environment, possess strong sales skills, and is committed to delivering exceptional customer service. You’ll need:

• Experience in sales or customer service (automotive or warranty sector preferred).
• Ability to meet sales targets while maintaining customer satisfaction.
• Good communication skills with the ability to confidently engage customers over the phone.
• Strong attention to detail, ensuring all records and processes are accurate.
• Strong problem-solving skills and the ability to work under pressure.
• Flexibility and adaptability to different shifts and responsibilities.
• Proficiency in Microsoft Word and Excel.
• Understanding of FCA regulations (desirable but not essential).

What We Offer:

At Allianz, we believe in empowering our people and creating an environment where you can thrive. We're committed to your professional growth, offering comprehensive training to help you succeed. We value innovation, and you're encouraged to bring forward your ideas to improve our services and processes.

We offer a competitive salary and a comprehensive benefits package, including:

• Career Growth - Structured training, career development opportunities, and progression support.
• Financial Benefits - Company pension scheme, share save scheme, and annual performance bonus.
• Health & Wellbeing - Private medical cover, flu vaccinations, and eye care vouchers.
• Exclusive Discounts - Special offers on Allianz products, retail discounts, and travel insurance savings.
• Additional Perks - Roadside assistance (free after six months), CSR initiatives, and interest-free season ticket loans after probation.

You'll also have the opportunity to make a real impact through Corporate Social Responsibility initiatives and career development support.

Why Join Us?

At Allianz, we foster an inclusive, supportive environment where your skills are recognized, and your ideas are valued. As a global leader in insurance, we offer a dynamic workplace where you can thrive and make an impact. If you're ready to take the next step in your career and join a forward-thinking team, apply today.