Customer Service Admin 2:30pm Friday finish 25 days A/L

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Our client, a global organisation in the retail industry, is seeking a Customer Service Administrator to join their team. If you are a proactive individual with excellent communication skills and strong attention to detail, this could be the perfect opportunity for you!

This position is replacing someone who we recruited 14 years ago so we know the business well and it's a great company to work for.

Please find all the details below:

Job Title: Customer Service Administrator

Hours: Monday to Thursday 8am - 5pm, Friday 8am - 2:30pm

Salary: £24,000

Location: Whitstable, Kent. This is an office based position and your own transport is required due to the location of the business

Annual leave: 25 days

As a Customer Service Advisor, you will play a crucial role in providing outstanding service to our client's customers.

Your main responsibilities will include:

• Handling customer enquiries regarding orders, delivery dates, and shipping arrangements in a timely manner.
• Building professional relationships with customers to ensure their satisfaction and promote our client's commitment to excellence.
• Supporting customers with basic product enquiries and directing them to the appropriate teams when necessary.
• Contributing to the continuous improvement of processes and procedures to enhance customer service efficiency.
• Accurately maintaining and tracking customer orders and concerns, ensuring effective communication with all relevant stakeholders.
• Collaborating with the Finance and Sales teams to ensure that customers adhere to credit facilities and payment terms.
• Assisting with export customer needs, including the preparation of accurate shipping documentation.
• Effectively managing customer records using our client's CRM system.
• Utilising customer portals to identify order requirements and book freight collections.

To be successful in this role, you will need:

• Previous experience in a customer service office based role.
• Excellent communication skills across email, telephone, and video conference platforms.
• Experience using Salesforce would be an advantage but not essential.
• A keen eye for detail and a strong commitment to providing exceptional customer service.
• Cultural awareness to understand and cater to diverse customer needs.

In return, our client offers a competitive salary, a supportive work environment, and opportunities for personal and professional growth. You will be part of a dedicated team that values collaboration and strives for excellence in everything they do.

Next steps:

If you are a customer-focused individual with a passion for delivering outstanding service, we want to hear from you. Join our client's team and become an integral part of their success story. Apply now!

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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