Customer Service Administrator - Fashion Industry!

Customer Service Administrator - Fashion Industry!

Due to growth within the business, our exciting client within the fashion industry based in Stonehouse are recruiting for a permanent Customer Service Administrator to join the team. The company is growing rapidly and can offer excellent career progression opportunities.

Please note this is not a call centre job or environment - it involves general customer service and associated administration, including taking a call around once every 20-45mins, even in peak season. Hybrid working also on offer.

We are looking for people with customer service experience, whether this is from a face to face, telephone, retail, or other backgrounds. The key to this role is building a rapport with the retail and online customers from big named brands to the multiple small independent high street & online retailers. Ensuring that all orders, queries, refunds are dealt effectively and within a timely manner

What the Customer Service Administrator role entails?

Working in the fast-paced customer service team, currently a team of 9, you will be:

-Placing customer orders

-Creating an ongoing rapport with retail and online customers

-Liaising with retail and online customers over email & telephone correspondence

-Taking inbound calls from retail and online customers

-Dealing with delivery enquiries and tracking

You will need -

-High attention to detail

-Strong written and verbal communication skills

-The ability to work effectively as a team

-Ability to multitask

Hours - 37.5h pw on a 7-week rolling rota basis;

-For 4 weeks: Mon - Fri - 8:30am - 5pm

-Week 5: Mon - Wed - 8:30am - 5pm + ((Saturday & Sunday 8:30am - 5pm))

-Week 6: ((Mon - Fri - 7:00am - 3:30pm))

-Week 7: ((Mon - Fri - 10.30am - 7:00pm))

**All shifts in bold/brackets worked from home**

Salary - Starting £23,400 + benefits including:

-Hybrid working

-Structured pay rises once in post

-Amazing discounts on products

-Great opportunities for progression

-Eyecare vouchers

-Life assurance

-Free parking

-Discounted gym membership

-Exposure to some of the biggest well-known brands

-Positive and an inclusive business to work for proven in reviews