Customer Service Administrator Permanent - FT - Birtley

�? Exciting Opportunity: Customer Service Administrator at a Leading Company! �?

Are you a proactive, customer-focused professional with strong administrative skills? Do you excel in dynamic, fast-paced environments? Office Angels has the perfect opportunity for you! We are seeking a talented Customer Service Administrator to join our client, a distinguished leader in their field for over 60 years, known for their commitment to quality and innovative solutions.

In this vital role, you will be the primary contact for customers, dedicated to ensuring every interaction is handled with excellence. Your responsibilities will include managing customer queries, processing orders, and providing administrative support to enhance service delivery.

If you're eager to contribute to a trailblazing team and thrive on making a positive impact through exceptional customer service, we want to hear from you. Join our client and be part of a tradition of excellence, driving customer satisfaction in an exciting industry!

?? What's On Offer:

• A salary of £22,012 per year, negotiable based on experience.
• Full-time working hours: 37 hours per week, Monday - Thursday 8:30 AM - 5 PM, and Friday 8:30 AM - 1:30 PM. The early finish on Friday operates on a rotational basis within the team. When it's your turn to work on a Friday afternoon, you will receive a compensatory half-day early finish on another day that week.
• Comprehensive benefits package including 25 days of holiday (3 days kept for Christmas shut down) plus bank holidays, death-in-service benefit, and automatic enrolment in our pension scheme, access to shares scheme, discounts for friends and family, rewards gateway with discounts at selected brands and stores, employee Assistance Programme to support your well-being.
• Free on-site parking
• Opportunities for growth and development.

?? Key Duties:

• Serve as the welcoming first point of contact for all customer interactions.
• Answer incoming calls and deliver outstanding telephone support and manage a diverse array of inquiries via email and phone.
• Process daily sales orders with accuracy.
• Oversee warranty administration.
• Manage department inbox.
• Liaise with customers to resolve queries and credits, if necessary.
• Build trust and rapport to effectively resolve problems and enhance customer experiences.
• Undertake various administrative duties, ensuring smooth departmental operations.
• Act as a liaison between internal and external departments, ensuring seamless communication.
• Adhere to company policies and procedures, maintaining high standards of professionalism and integrity.

This is not a contact centre or scripted role. We are looking for a personable, friendly, and experienced administrative professional who is adept at balancing administrative duties with customer service!

�? Who We Are Looking For:

• Organisational and multitasking skills.
• Experience in customer service or administration, preferably in a manufacturing environment.
• Excellent communication skills, proactive problem-solving abilities, and the ability to work independently.
• Strong team orientation and positive work ethic with proficiency in MS Office applications.
• Desirable: NVQ Level 3 in Business Administration or equivalent.

?? Apply Today and Elevate Your Career! ?? Ready to take the next step in your career with a supportive and thriving team? Apply now to become part of our client's success story. Join and make a difference in their customer service team. Let your career soar!

�? Next Steps: Apply today! If shortlisted, you will be contacted within 5 business days. Due to a high volume of applications, only shortlisted candidates will be contacted. For a confidential chat about this role, please call . If you require reasonable adjustments, we are here to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.