Join Our Client's Team as a Customer Service Administrator!
Job Title: Customer Service Administrator
Location: Basingstoke
Hours: Monday - Friday, 9am - 5pm
Contract Type: Permanent, Full Time
Are you ready to step into a role that combines your passion for customer service within the world of manufacturing and production? If you thrive in a fast-paced environment and have a flair for helping people, we want to hear from you!
Our client prides themselves on delivering exceptional service and creating a positive experience for their customers. They are looking for a Customer Service Administrator who is not only detail-oriented but also enjoys building relationships and solving problems. If this sounds like you, read on!
What You'll Do:
As the Customer Service Administrator, you'll be the heart of customer interactions. Your responsibilities will include:
- Responding promptly to customer inquiries via phone, email and letters
- Processing orders and ensuring accuracy in all transactions
- Maintaining and updating customer records with precision
- Collaborating with our production team to provide timely updates on order status
- Identifying customer needs and providing tailored solutions
- Support with internal sales activity when following up email campaigns and advertising activity
- Setting up of new customer accounts with ease
- Contributing to our continuous improvement initiatives
What We're Looking For:
Our client believes that a great fit is crucial for success. To join their enthusiastic team, you should have:
- Previous experience in customer service or administration, manufacturing desirable not essential
- Strong communication skills and a team player
- A proactive approach to problem-solving
- Excellent organisational skills and attention to detail
- Proficiency in MS Office and experience with CRM systems
- Experience with Sage Software an advantage
- The ability to work well under pressure while maintaining a positive attitude
How to Apply:
If you're excited to bring your energy and expertise to our client's team, we want to hear from you! Send your CV and a cover letter outlining your relevant experience to .
Join our client in making a difference in the manufacturing sector and providing top-notch service to their customers. Your journey starts here!
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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