Customer Service Administrator

Opus People Solutions are seeking a customer service administrator to join an exceptional customer service ?focused company based in Ipswich on a full time, permanent basis.

The company has over 25 years of experience delivering unparalleled customer service, making a difference through what they do and how they do it. They are a people-led service with long standing relationships with both clients and service providers, and they only plan to continue to succeed and grow.

The company prides themselves on customer excellence which they commend their staff for. They feel that they part of a team with a friendly working environment.

Just some of the great benefits are:

• Monday to Friday (No weekends)
• Located in the town centre
• Intimate and friendly company
• Workplace staff events
• 22 days annual leave, plus bank holidays

Day to day as a customer service administrator, you will:

Requirements - They are looking for someone who has a positive and eager to learn attitude to join their team, ideally with some office experience however this is not essential.

• Plan own workload, fulfil general office duties
• Answering customer queries and liaising with customers
• Administration duties where required
• Support your colleagues whenever possible.
• Efficiently process client enquiries, either by telephone or email
• Processing bookings and other services as required
• Ensuring all supporting documents are filed
• Help the client to make an informed decision by securing the best options for them, making full use of the multiple channels available to you.
• Keeping up to date with changes in the industry
• Building effective relationships through a professional, polite and courteous manner to clients, colleagues, suppliers and contractors

If this sounds like the perfect role for you, please apply now!

Also, if you have any further questions, please don't hesitate to contact us.