Customer Service Administrator

Customer Service Administrator- Marina Leisure Operator

Sawley, Long Eaton Nottingham

£25,000+ excellent benefits

We are working with a successful, ambitious nationwide marina operator to find a Customer Service Administrator to support a cluster of marinas with their administration of mooring bookings and contracts.

Benefits include working Monday-Friday over 37.5 hours a week, 33 days holiday, 6% matched pension, private healthcare, life assurance and discounts on moorings, gyms and more. Plus, you will get to work by the waterside with a head office team who are all very friendly, down to earth and will provide you with all the support to develop and advance your career.

Overview of Role:

• Support the new customer onboarding process, ensuring the data is accurate and contracts are sent to customers promptly.
• Process payments and carry out credit checks for new joiners.
• Process renewals and contract terminations.
• Build relationships with the marina managers, sales and head office teams, visiting marinas in your region from time to time and building trusting relationships.
• Provide prompt and helpful email and telephone assistance to new and existing customer enquiries.
• Produce monthly reports for each marina.

The ideal candidate:

• Friendly, confident communicator who is self-motivated, well organised and has good attention to detail.
• Experience working in a similar customer relationship management role such as within retail, leisure, fitness, recreation, hospitality, banking, automotive trade or estate agency.
• Experienced in administering data and following processes accurately.
• Experienced in using computer systems and ideally CRM software.
• Have your own transport and living within commuting distance of Sawley, Long Eaton.

For more information., please click apply together with writing a few words on why this opportunity appeals to you.