Customer Service Administrator

Your new company

Hays Recruitment are delighted to be supporting a Newcastle based organisation with the recruitment of a customer service administrator to join their team on a 12-month fixed term basis. This organisation is looking for someone with experience in a similar role who has the ability to work on their own initiative.

Your new role

As a customer service administrator, you will be responsible for ensuring high levels of customer service and professionalism. You will be responsible for a range of tasks and responsibilities such as:

• Working closely with key contacts across the business to drive excellent customer service
• Act as first point of contact for any customer queries
• Liaising with the customer service team to ensure complaints are resolved efficiently
• Supporting with reporting including call stats and quality service
• Various administrative tasks
• Record keeping

What you'll need to succeed

Our client is looking for someone with excellent customer service skills and high attention to detail.

• Previous experience in a customer service role
• Flexibility
• Excellent communication skills
• IT skills

What you'll get in return

• Hybrid working
• Competitive salary
• 34 days of annual leave
• Flexibility with working hours
• Full time hours

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk