Customer Service Administrator

Office Angels are currently recruiting for a Customer Service Administrator in Reading.

Start Date: ASAP

Duration: 1-2 Months

Pay rate: £13ph

Hours: 9-5:30

Duties include but are not limited to:

• Provides an excellent standard of customer service and shows evidence of designing or implementing successful changes to improve Customer Satisfaction
• Ensures specific Brand service requirements are delivered in accordance to brand strategies and customer service level agreements
• Participates and conducts customer meetings, reviews and presentations as required
• Follows departmental processes and procedures and maintains required documentation to agreed standards to ensure quality
• Responds to customer queries and issues using a call logging software or email and sees them through to resolution according to SLA Agreements
• Communicates with line manager and service team on day to day operational issues to ensure smooth running
• Liaises with other departments and regions whenever required
• Brings increased efficiency's to the daily operational activities, resulting in increased value for the customer as well as internal process improvements
• Customer, Supplier & National Sales Companies liaison
• Order updates, changes and new stock implementation
• Contributes to warehouse audits
• Communicate regularly and effectively with Manager, peers and team
• Focused on the achievement of our mission in accordance with our Beliefs, Values and Vision; striving to embody the culture of respect, teamwork and integrity
• Contributing to an environment where diversity is valued and there is equal opportunity for all
• Committed to non-negotiable product and workplace safety in line with the Snap-On Safety Philosophy.
• Will work safely and accept personal responsibility for every associate's safety

The ideal candidate will have/be:

• Experience working with clients/suppliers
• Ability to build a rapport
• Able to work to deadlines
• Good problem solving skills
• IT Literate

Whilst working via Office Angels you'll receive:

• Weekly pay!
• 28 days holiday + Bank Holidays
• BOOST benefits portal with shopping discounts and utilities/restaurant/cinema vouchers!

If you are interested in this position, please send your CV to bracknell.readingoffice-angels.com or alternatively please apply online.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.