Customer Service Administrator

Customer Service Administrator

Location: Carlisle

Job type: Full time fixed term contract (12-15 months)

Salary: £24,154.44

Key responsibilities

• Processing of Customer Sales Orders and Returns onto the ERP system. Maintain system so that information is accurate
• Provide assistance to customers where required in a professional and efficient manner via telephone, web and email enquiries
• Allocate stock against sales orders in line with agreed delivery dates and stock availability reports
• Maintain daily tracking sheets including (but not limited to) UK Embroidery, Returns, Courier
• Actively maintain the ERP system (currently sage) to cleanse obsolete data and attend to any remaining queries
• Internally approve new embroidery setups
• Work with courier companies to ensure deliveries to customers are to schedule and intervene when any issues arise
• Ensure customer is well informed throughout the journey with regards to order confirmations, delivery dates and stock availability. Provide excellent account management service
• Send order confirmations to customer
• Taking card payments on the virtual terminal
• Assist Sales team with any information or reports
• Maintain excellent communication with internal teams including Sales, Product/Technical, Finance and Warehouse.
• Actively participate in continuous improvement activities for both the Customer Service function and the wider business
• To understand the company’s ESG commitments and be able to communicate these effectively to all stakeholders
• Any other duties as may be reasonably assigned by the business from time to time