Customer Service Administrator

Sales Administrator/Customer Service Administrator Castle Donington

Role Summary: As a Sales Administrator/Customer Service Representative, you will play a crucial role in ensuring exceptional customer experiences from the initial inquiry to post-sale support. You'll be the main point of contact for customers, handling inquiries, orders, and resolving any issues that arise. Your goal is to provide outstanding service and build lasting relationships with our clients.

Responsibilities:

1. Customer Interaction:

   • Handle incoming calls, emails, and live chats from clients.
   • Understand customer needs and provide accurate information about products and services.
   • Assist customers throughout the entire sales process, from initial inquiry to order fulfillment.

2. Order Processing:

   • Process orders promptly and accurately.
   • Coordinate with other departments (e.g., Operations, Procurement, Sales) to ensure efficient order fulfillment.
   • Maintain accurate records of customer interactions and transactions.

3. Issue Resolution:

   • Address customer inquiries, complaints, and requests promptly and professionally.
   • Troubleshoot and resolve any issues related to orders, deliveries, or product/service quality.
   • Collaborate with relevant teams to find solutions and ensure customer satisfaction.

4. Relationship Building:

   • Build strong relationships with clients by providing personalized, attentive service.
   • Follow up with customers after sales to ensure their needs are met.
   • Proactively engage with clients to identify opportunities for upselling or cross-selling.

5. Administrative Tasks:

   • Maintain accurate customer databases and records.
   • Assist with general administrative tasks related to sales and customer service.

Qualifications:

• Previous experience in customer service, sales administration, or a related field.
• Excellent communication skills (verbal and written).
• Strong problem-solving abilities.
• Attention to detail and organizational skills.
• Proficiency in using office software (e.g., Microsoft Office, CRM systems).

Working Hours:

• Monday to Friday, 9:00 AM to 5:00 PM (office-based).

Benefits:

• Paying up to £25,000
• Opportunities for career growth.
• Positive work environment.
• Health insurance and other benefits.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.