Customer Service Representative

• Job Type: Full-time, Temporary - Permanent
• Location: Southend on Sea
• Salary: £12.00 Per Hour

I am looking for a Customer Service Representative who is committed to providing outstanding customer service in line with client contracts, KPIs, and business deadlines. This role is ideal for someone with a strong customer focus, excellent communication skills, and the ability to deliver efficient and effective solutions. My client is looking for a candidate who can assist on a specific project as they go through a period of growth. 

Day to Day of the role:

• Deliver excellent customer service in a professional manner.
• Provide efficient and effective solutions to maximise revenue and convert to a fee.
• Utilise supply chain to upsell and increase fee potential.
• Manage emails and telephone calls proficiently and effectively.
• Organise and prioritise workload while maintaining accuracy and good service delivery.
• Keep accurate records of all correspondence, both written and verbal.
• Generate invoices carefully to minimise revenue loss.
• Handle client complaints in a timely and professional manner.
• Perform tasks as requested by senior staff.
• Maintain a confident telephone manner and strong customer focus.

Required Skills & Qualifications:

• Good understanding of the business and the role’s contribution to it.
• Customer-focused with a drive to deliver excellent customer service.
• IT competent with a keen eye for detail.
• Strong organisational skills and a team player.
• Self-motivated with a positive attitude and the ability to produce careful, accurate work.
• Responsible, reliable, and punctual.
• Excellent interpersonal and listening skills.
• Ability to organise and prioritise own workload.
• Proficient IT skills and an excellent telephone manner.

Benefits:

• Working with a supportive team
• Friendly office culture
• Career Development
• Immediate Start