• Location: Andover
• Job Type: Full-time, Permanent

Join our team as a Customer Service Administrator and play a key role in providing outstanding customer service and administrative support. This position is ideal for someone who is highly organized, enjoys interacting with people, and thrives in a dynamic, fast-paced environment.

• Handle customer inquiries via phone, email, and live chat, providing timely and accurate responses.
• Maintain and update customer records and databases with the status of orders and accounts.
• Process orders, forms, applications, and requests from customers.
• Coordinate with other departments to ensure smooth operation and excellent customer service.
• Prepare regular reports on customer needs, problems, interests, and potential for new products and services.

• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office and any relevant software.
• Experience in a customer service role is preferred but not essential.
• A proactive approach and a keen eye for detail.

Please submit your CV and a cover letter explaining why you are a good fit for this role to our HR department. Ensure your application highlights your customer service experience and any relevant administrative skills.