Customer Service Administrator 

• Annual Salary up to £27,000
• Location: Aston Birmingham – Hybrid
• Job Type: Full-time

Our client, a leader in their industry, is known for their innovative approach, rapid growth, and vibrant energy. They have gained recognition for their outstanding service, efficient processes, and welcoming culture. As they pursue further expansion, they are seeking a proactive and highly organised Customer Service Coordinator to enhance their team and ensure seamless operations from start to finish.

Day-to-day of the role:

• Log all customer telephone and email queries.
• Update the ERP System with concise notes and actions.
• Process and action replacement orders.
• Arrange the return of incorrect, damaged, or faulty items.
• Apply coding lines to each incident.
• Assist in tracking orders with logistic partners.
• Work towards the reduction of open incidents.
• Process email queries from internal and external customers.
• Communicate professionally and efficiently with customers at all times.

Required Skills & Qualifications:

• Previous customer service experience, preferably in a B2B environment.
• Ability to commute to the office.
• Strong organisational and communication skills.
• Proficiency in using ERP systems and handling logistics-related customer service tasks.

Benefits:

• Competitive salary with a bonus scheme.
• Healthy pension contribution.
• 25 days holiday plus dress down days.
• Discounts portal and volunteering scheme.
• Regular appraisals and a clear development plan.
• Free parking.
• Hybrid working arrangement post-training (3 days in-office).

If you are looking for a role in a collaborative and fun environment, and you meet the qualifications listed above, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.