We are working with an exciting Manufacturer of tablets and capsules that are looking to bring a Customer Service Administrator across to the team!

Role Responsibility

To work as part of the busy Custoemr Service Team and play a key role in supporting the Sales Department and provide an important link between the Sales Managers and the customers.

Key Responsibilities

• Raise quotations, orders and pro-formas and process them through CRM System.
• Assist with any queries that arise and liaise with the appropriate people who can resolve the queries.
• Assist in covering reception and dealing with visitors.
• Prepare for and attend daily and weekly update meetings.
• Raise invoices and credit notes.
• Maintain good customer relations.
• Assist the department with some cover of switchboard calls on occasion.

This list is not exhaustive and duties and responsibilities may change as the role develops.

Person Specification:

• Previous experience in a sales administration role is useful but not essential.
• Excellent communication skills both internally and externally.
• Ability to deal with external contracts in a professional and courteous manner.
• Excellent IT, numeracy and organisational skills are required.
• Good telephone manner.
• Good attention to detail.
• Self-motivated.
• Ability to be flexible, adaptable and 'think on your feet’ in a busy, regularly changing environment.
• A working knowledge of Microsoft Outlook, Word and Excel.

Flexible Hours of work:

37.5 hours per week - Flexibility to start earlier and finish earlier, or start later and finish later where needsbe

Monday to Thursday - 8:45am to 5pm with 30 minutes for lunch

Friday - 8:45am to 3:45pm with 30 minutes for lunch

Benefits:

Defined Contribution Company Pension

23 days holiday, plus bank holidays (increasing with service)

Life Assurance 3 x base salary

Discretionary Bonus (up to 8%)

Cycle to Work Scheme

Free parking