Customer Service Advisor

Our client is a recognised global leader in the supply of equipment and services across the Logistics Industry and retail sector.

As a Customer Service Executive, you will act for a nominated customer and manage allocated accounts ensuring delivery of goods and services to optimise quality of service, business growth and high levels of customer satisfaction. You will be responsible for providing an end-to-end service from taking requests from customers for products, to coordinating the activities of all internal resource to deliver the customers solution on time and to expectations.

Your duties

• To forecast, manage and control reasonable and appropriate levels of equipment stock availability using the company ERP system to plan demand.
• To ensure that customer stores are supplied with the correct equipment necessary for normal operational purposes and that budget spend is reported upon and managed effectively.
• To ensure that all aspects of our service delivery are aligned.
• Provide accurate commercial account data
• Collation, production and quality checking agreed KPI-driven reports to support the overall smooth operation of the account
• Regular review of key business activity programmes
• To identify and build close business relationships with key decision-making personnel within the Customer.

Requirements

• Proven track record of relationship-building with Customers and delivering great Customer Service
• Self-motivated, organised, calm, accurate, confident and a clear communicator.
• Ability to be proactive in identifying customer needs and delivering new business opportunities within a Key Account.
• Ability to engage internal team support (Purchasing, Engineers, Distribution, Installation etc.) to satisfy customer needs
• Computer literate with a good demonstrable level of competence with Excel and other Microsoft packages

INDL