Customer Service Advisor - £12.25 per hour hybrid after training

We are looking for permanent customer service superstars to provide first line support for a Nationally recognised Credit Checking company. 

Responsibilities:

• Displaying a positive, empathetic and courteous attitude toward our Client's products, services, rates and customers at all times;
• Appropriate call handling of incoming customer phone calls related to the customers confidential financial history.
• A strong command of spoken and written in the required language.
• Communicating through listening to and interpreting customer needs and questions.
• Once customer needs have been identified, Agents must be able to effectively and efficiently service the customer;
• Accurately recording details of each call on the customer services tool, including name, phone number and post code or email address and a description of their enquiry;
• Using reasonable efforts to provide a seamless transaction and respectful interaction with other Agents, supervisors or other appropriate personnel

Salary:£12.25 per hour

Location: Main Office is in Ringwood, Hampshire. Hybrid after training

Hours: 40 paid hours per week.

Shifts: 8am - 6pm, but will mainly be 9am - 5pm, Monday - Friday. 

Key Competencies:

• Good written and verbal skills in the required languages.
• Excellent interpersonal skills
• Professional and emotionally resilient.
• Sympathetic and empathetic approach to customer service
• Good attention to detail
• Experience in a previous customer service or sales roles
• Excellent communication and motivational skills, ability to multitask and work independently
• Ability to work in a fast paced environment, maintaining attention to detail and accuracy
• Flexible approach to working hours and location
• Excellent understanding of call centre practices, KPIs etc.

Benefits:

• IIP Accredited Employer
• great working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards

To apply for position please submit an up to date CV and alternatively please call Monika for more details.