Customer Service Advisor - All backgrounds considered

• Annual Salary: £25,000
• Location: York
• Job Type: Full-time

Are you enthusiastic about delivering top-notch customer service? Join one of York’s premier employers as a Customer Service Advisor.

This role is ideal for dynamic individuals eager to support customers and find the right products for them. No previous call centre experience is required, although it is desirable.

• Engage with customers over the phone to find suitable products and answer various enquiries.
• Collect relevant information to assist customers and brokers effectively.
• Communicate with customers through phone, email, webchat, and social media.
• Generate and renew customer policies by providing exceptional customer service.
• Build relationships with customers to ensure a positive outcome.
• Work towards targets and KPIs focused on customer care, providing honest and correct information, and meeting customer needs.

• Experience in a customer/client-facing role.
• Driven with a desire to succeed, guided by core values to achieve the right outcome.
• A team player contributing to the success of peers.
• Highly productive, achieving tasks with quality and speed.
• Resilient, able to take responsibility for actions and bounce back stronger.
• A nimble learner, receptive to feedback and always striving to improve.

• Competitive starting salary of £25,000 plus annual bonus opportunities.
• 25 days holiday plus bank holidays, with the option to purchase additional days.
• Discounted gym memberships.
• Sharesave scheme.
• Excellent pension, critical illness, and life insurance.
• Hybrid working model once fully trained.
• A social environment with many events throughout the year.
• Opportunities for development and growth.

So, what are you waiting for? If this sounds like it's for you don't hesitate in applying.